Helen Marsden
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Our fundraising promise

Helen Marsden
Posted by
01 Jun 2015


We're members of the Fundraising Standards Board (FRSB) self-regulatory scheme. The FRSB works to ensure that organisations raising money for charity from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraising's Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.

We’re committed to high standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Code and with this Promise.
  • We comply with the law including those that apply to data protection, health and safety and the environment.

We’re honest and open

  • We tell the truth and do not exaggerate.
  • We do what we say we are going to do.
  • We answer all reasonable questions about our fundraising activities and costs.

We’re clear

  • We are clear about who we are, what we do and how your gift is used.
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
  • We give a clear explanation of how you can make a gift and amend a regular commitment.

We’re respectful

  • If you tell us that you don’t want us to contact you in a particular way we will not do so.
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.
  • We respect the rights, dignities and privacy of our supporters and beneficiaries.

We’re fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence.
  • We take care not to cause unreasonable nuisance or disruption.

We’re accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
  • We have a complaints procedure, a copy of which is available on the website or available on request.
  • If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.

Our contact details

Monday to Friday 9am - 5pm
020 7504 2200
Email us

Leukaemia & Lymphoma Research
39-40 Eagle Street