CRM Project Manager

  • Location: London
  • Type of role: 12-month contract
  • Salary: £40,000 - £50,000 (dependent on experience)
  • Closing date: Friday, 24 January, 2020 - 09:00

We are looking for an experienced and inspiring CRM specialist to join the fight against blood cancer. Passionate about CRM and the systems which produce a first-class experience for service users, you will join the Technical Infrastructure and Data Team and work closely with CRM, Insight and ICT colleagues to implement a CRM and BI infrastructure which meets the ambitions of our new strategy.

The CRM Project Manager will be responsible for end to end delivery of a new MS Dynamics CRM application including associated integration to our telephony and web platforms and required data sources. The CRM project will be delivered across the organisation and includes requirement analysis and process design, through to implementation, testing, training, transition to Go Live and hand over to BAU support.

Reporting to the Head of Technical Infrastructure & Data and working with the Transformation Programme Manager, you will act as the main point of contact for the management and delivery of the CRM project. Key to the role is the ability to manage chosen third-party vendors to deliver the solution.

As the project moves forward, you will also be responsible for engaging a small team of internal stakeholders to work alongside the Data & Insight Team, IT and stakeholder teams to ensure vendors are delivering a quality solution.

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