- Location: London
- Type of role: Part time: 3 days per week (Wednesday, Thursday & Friday desired)
- Salary: £16,295 - £19,286 per annum (£27,159 - £32,143 FTE), dependent on experience
- Closing date: Monday, 7 October, 2019 - 09:00
We are looking for a positive, empathetic and people-focused Support Services Officer to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face. You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.
You will be answering calls and writing emails to provide practical and emotional support to our service users, helping people to find the information andsupport that’s right for them, and empowering them to take the next step on their bloodcancer pathway. Impeccable written and verbal communication skills are essential in this role.
You will also be moderating our online community forum on a day to day basis, bringing together a supportive network of people affected by blood cancer who can share stories and support each other. Keeping this community safe is really important here, so an understanding of online safety practices is key.
This exciting role provides the front line of our Blood Cancer Support Service, putting people affected by blood cancer at the heart of everything we do. For this reason, you'll need to be emotionally resilient, hardworking and understand the value that the role brings to the blood cancer community.