Terms & conditions

Updated 17 Nov 2017

Website and online tools

This website and all connected digital products, and the content they have on them, are owned by Bloodwise, except where we've told you otherwise. By using our digital products you are automatically agreeing to these Terms & Conditions. We can and will change these from time to time as things come up.

We are based in the UK, and therefore all our activities fall under UK law and regulations.

Website content

All the information on this website is as accurate as we can make it. It is possible that something could be wrong, but we do try to ensure it is as accurate as possible. Do take appropriate professional advice before embarking on any course of action after reading our information. If there is anything that you believe to be incorrect, do please contact us to let us know.

We are happy for people to print out, download or otherwise use our content, apart from our logo, for all personal use. If you feel you wish to use our logo do please contact us and we can discuss its use. Commercial use of our content is not acceptable.

We do link to other websites, but cannot control what those websites say.

If you do download any of our content, we cannot be responsible for any damage, such as software viruses.

Our commitment to privacy

Your privacy is really important to us. We do need to take some information about you to allow you to use the tools we offer whether you are a patient using our support services to talk to other people, fundraisers taking part in one of our events or a researcher sharing their incredible work through a blog.

We are focused on empowering you, and won't do anything unreasonable with your data. The information below explains our policy. By visiting any of Bloodwise's websites you are accepting this privacy policy.

What information about you is collected on this site?

When you visit our website, you may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information). We are subject to UK law and the Data Protection Act 1998, but over and beyond that we will ensure your information is safe and managed correctly.

We collect information in order to provide services like these for you:

  • Ordering patient information
  • Blogging your journey
  • Talking on our forums
  • Fundraising for us
  • Donating to us
  • Donating on a fundraising page
  • Signing up to receive newsletters
  • Buying products from the shop
  • Signing up to events
  • Helping by filling in a survey

We receive that information because it allows us to fulfill your request and communicate with you about it, but also to help us make sure we contact you about the right things at the right time and can thank you for anything you have done for us.

This information is retained and used in accordance with existing laws, rules, regulations, and other policies. Bloodwise does not collect personal information from you unless you provide it to us. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by Bloodwise. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

What we do with this information

When you tell us things about yourself, we use it for the purpose you gave it to us for. We sometimes have to share that with outside parties - for example to the hotel you are staying in if you are on one of our overseas events. But, we will only do that when it is necessary to complete that order, and outside parties will only be able to use it for the exact purpose we give it to them for.

On occasion we use email addresses to promote products we think will be of interest to you through digital channels. In addition we use this data to create lookalike audiences across these advertising channels. We may also choose to advertise to people who visit our website, via retargeting.

Should any material changes be made to the ways in which we use personally identifiable information,Bloodwise will take commercially reasonable measures to obtain email consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.

Our commitment to data security

Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by Bloodwise staff on a "need to know" basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can update your information or opt out whenever you like

We really only want to send things to people who want to receive them, so if at any point after you've registered you want to stop receiving emails from us you can. Just let us know. The same goes for updating us with new details. Just let us know and we'll make sure we're sending the right things to the right places.

Send us an email on hello@bloodwise.org.uk

Or contact us by post at: Bloodwise, 39-40 Eagle Street, London WC1R 4TH

What anonymous information is collected on this site?

Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

Automatic information

When you visit our website, our servers make a log of basic information corresponding to the sites and pages you have visited. This information is stored primarily to track the effectiveness of our website and individual sections and pages within them.

How our site uses cookies

Cookies are simple text files stored by your web browser that provide a method of distinguishing among visitors to the website. Bloodwise uses cookies to identify your browser as you visit pages on the Bloodwise website. Cookies created on your computer by using our website do not contain personally identifiable information and do not compromise your privacy or security. Cookies allow Bloodwise to gather anonymous information. Cookies also allow Bloodwise to provide more relevant, targeted content and are used on our ordering website to keep track of the items in your shopping cart.

Online registration information

You will provide us with information about yourself and your organisation when you register for events, make donations, create an account or buy products.  However, visitors should be aware that information collected through the Bloodwise website may be subject to examination and inspection if such information is a public record or not otherwise protected from disclosure.

Links to other websites

This website may contain links to other websites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked websites as their privacy policy may differ from ours.

Email links

We use email links located on this site to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments. We may also store your comments for future reference.

Changes to this privacy statement

Changing business practices and circumstances may require that we make changes to this privacy policy from time to time. Any changes will be reflected on this website. Bloodwise reserves the right to modify its website and/or this Privacy Policy at any time and users are deemed to be apprised of and bound by any such modifications. Our goal is to provide all services to visitors to the Bloodwise website in an accessible, efficient and friendly manner while maintaining their privacy. If you have comments or questions regarding privacy, please contact us.

Online transactions

The cost of all products we sell, whether event registration or merchandise, can vary from time to time, so do check the prices before confirming the purchase. Sometimes they can run out too. Also, we can choose to refuse to accept a purchase or registration at any time.

Refunds

We will refund any registrations or tickets ordered through our website for the first 7 days after you purchase them. After that all registrations are non-refundable.

Credit cards

We do not store any credit or debit card details at all after we take payment through our website.

What is Gift Aid?

Under the Gift Aid scheme, we can reclaim an extra 25% in tax on every eligible donation by a UK taxpayer.

We are not permitted to reclaim Gift Aid on donations made in return for goods, rights and services (eg tickets to events, raffles or auctions), as they are not 'freewill' gifts. If we decide a donation has been marked as 'Gift Aidable' incorrectly, we will need to refund it to the donor.

When you donate, you will be asked to confirm whether or not you are a UK taxpayer. Please note that tax can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at least equal to the amount reclaimed on their donations in the current tax year. If you are not a UK taxpayer, you can still make a donation, but your donation will not attract Gift Aid.

For more information

If you have any questions, concerns or comments, or just want to say hello, we'd love to hear from you. Call us on 020 7405 0101, Monday to Friday 9am - 5pm or email us at hello@bloodwise.org.uk. You can also contact us by post at Bloodwise, 39-40 Eagle Street, London WC1R 4TH

Our online community

Use of our online community tools such as blogs, forums, profiles etc is at your discretion. If you post content as a blog, on your profile or on the forums that content will be public. We do ask that you take care around what information you post, but can't take responsibility for content uploaded by other people.

We would recommend you avoid sharing too much personal information online. Please don't publicly post your phone number, address or email address.

Guidelines and terms of use for our social media channels

We endeavour to provide a safe, friendly and supportive environment for our social media community where users can share experiences and offer support. Below are rules we ask users to be conscious of while viewing, posting content or commenting on our social media pages.

What we ask of you:

  • Be mindful and respectful of any content you post that may upset or offend fellow users
  • The use of abusive, obscene, slanderous, threatening or otherwise offensive language is unacceptable across any of our social media channels
  • We do not recommend the inclusion of sensitive personal information in your comments or message. We advise users to be conscious of security and confidentiality, both personally and of others
  • Keep in mind that information shared on social media sites such as Facebook, Instagram and Twitter is owned and stored by those companies. We encourage you to contact us via email or the Support Line if you wish to discuss any personal or sensitive topics in detail

If you think someone is misusing our social media channels; have a complaint; or any feedback, please contact us on hello@bloodwise.org.uk

What you can expect from us:

  • Our team will monitor our social media channels every working day
  • We do not give medical advice. Information posted by Bloodwise or other users should never be considered a substitute for medical advice provided by medical professionals. You should talk to your GP, hospital consultant, pharmacist or other allied health and social care professional if you have any questions or concerns about your health or care
  • Comments from third party account on any of the Bloodwise social media channels are the sole opinions of the contributors. Bloodwise does not necessarily support or endorse these opinions
  • While Bloodwise always takes care to signpost to reliable sources of information, Bloodwise does not take responsibility for any aspect of those websites or their content

Statement on editorial content and third party accounts

Content produced and shared across all Bloodwise social media channels is part of a wider strategy aligned with the organisation’s overall goals. We reserve the right to make editorial decisions regarding third party submitted content, based on whether these fit within these organisational objectives. Additionally, we cannot endorse, promote or support all material submitted by third parties.

Our patient services

We make every effort to make sure that the information and support we provide across all our patient services is accurate, but it should not be used in place of professional medical advice. This encompasses our patient information, patient support area, blogs, or any contact via telephone, email or social media.

Nothing across our patient services is intended to constitute professional advice to you. Personal advice should be sought in specific situations from a properly qualified health professional. Bloodwise cannot accept any responsibility for any outcome resulting from the use of our patient services, or from information or services that we link to.

Our events

Responsibility

We do everything we can to help our participants but all participants are responsible for themselves during the events. If you buy tickets for your children, you must take care of them at our events. Additionally some of our events can be physically challenging. You must make sure you are capable of completing any event you register for.

Photography

If you register for one of our events, you are accepting that we can use your name and photos and videos of you taking part to promote this year's event or future events that we hold.

The unexpected

We try and make all our events go as planned, but sometimes things happen so we need to change them. We will try to make sure you are informed of any changes.

Extra participants

If you sign other people up to our events, you must have prior consent, as they may receive communications about the event you have signed them up for.

Our shop

Prices and tax

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown at point of checkout once country and delivery method are selected. Delivery to non-European Union countries may result in import duties payable on receipt of the goods. You will be liable for these duties. Prices include VAT where relevant, at the current rate of 20%.

Product specifications

Every care has been taken to ensure the descriptions, specification and colours are as accurate as possible, though sizes may be approximate and actual colour accuracy cannot be guaranteed due to limitations of monitors.

You rights to cancellation and returns

Damaged or faulty items

If the item you have received has been damaged or is faulty, you have the right to return it to us within 14 days of receipt. Please complete the returns note, and return the item(s) to the address below.

Please do not post broken glass – please contact us if you have received a glass item that is damaged.

Once the goods have been returned, payment (including outbound delivery cost), will be refunded within 14 days of receiving the goods back.

Unwanted items

If you have received unwanted items please complete the returns form and return the item(s) to the address below. If you have any questions regarding our returns policy please contact us.

Refunds

Full refunds (including outbound postage) are subject to the returned goods being in a decent saleable condition. If goods are found to be damaged or show signs of unreasonable use, leading to diminished value, then these could be subjected to partial refunds.

We are only able to refund returns postage costs where the item is missing, incorrect or damaged. Please supply proof of postage when returning these items to our Supporter Care team on 020 7504 2215, Monday to Friday 9am - 5pm or email us at hello@beatingbloodcancers.org.uk

All returns items to should be addressed to Bloodwise Returns, 1 Apollo Rise, Farnborough GU14 0GT

Confidentiality

All confidential information is held securely and only transmitted in encrypted form. Your credit card details remain with our payment partner SagePay and do not reach Bloodwise. Customer details are not passed to third parties and are used only in accordance with the Data Protection Acts 1984 & 1998.

About Us

Leukaemia & Lymphoma Research Trading Limited is a wholly-owned subsidiary of Bloodwise. All profits from the sale of the merchandise offered by Leukaemia & Lymphoma Research Trading are gifted entirely to Bloodwise in a tax efficient manner. The company is VAT registered (number 301 6349 92). The charity is registered in England & Wales (number 216032) and in Scotland (number SC037529).

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdication

The contract will be governed by the laws of England and Wales and the parties to the contract submit to the exclusive jurisdiction of the English Courts.

Changes to our terms and conditions

We reserve the right to change these Terms and Conditions at any time.

Consumer rights

None of the above terms and conditions affects your statutory consumer rights.